Valero · 1 day ago
Technical Support Associate I
US-TX-Amarillo
Full-time
Onsite
New Grad, Entry LevelValero is the best-in-class producer of essential fuels and products that are foundational to modern life. As a Technical Support Associate, you will provide first level response and support for customers regarding store payment systems and hardware, while troubleshooting and resolving issues for Valero Allocations Support.
BiofuelEnergyManufacturingOil and Gas
Responsibilities
Answers, resolves/redirects and documents all external and internal customer communications
Troubleshoots, documents, escalates, and resolves first level mobile app customer support, store systems and equipment issues. Provides first call resolution for these issues whenever possible
Troubleshoots, documents, escalates, and resolves first call / first level carrier loading issues for Valero Allocations Support
Updates and maintains merchant master records using proprietary computer systems and merchant network profiles using Fiserv systems
Maintains database using the call center problem management software
Acts as immediate source of feedback to supervisor and/or manager on problem resolution and trends
Processes an appropriate written/verbal response to customer communications carrying the issue from inception to resolution
Provides assistance to Valero stores in balancing merchant settlement reports on a regular basis
Assigns, obtains, and sets up necessary data relative to adding new locations to the credit network and the credit card system
Must be available to work rotating shifts, including some weekends, holidays, and night shifts, as part of a group that provides 24/7 support
Qualification
Required
Able and willing to work on-site, in-person at the Valero Amarillo location, required
High School diploma or GED required
Preferred
1 year customer service or call center experience preferred
Experience operating Point of Sale (POS) equipment preferred
Benefits
Excellent benefits package
Company
Valero
Valero is an international manufacturer and marketer of transportation fuels and petrochemical products.
Founded in 1980
10001+ employees
H1B Sponsorship
Valero has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (17)
2022 (24)
2021 (33)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$4.65B2025-10-16Post Ipo Debt· $4B
2025-02-04Post Ipo Debt· $650M
1980-01-11IPO
Leadership Team
R. Lane Riggs
Chief Executive Officer and President
Homer Bhullar
Corporate Vice President, Investor Relations and Finance
Recent News
2026-01-06
Irish Examiner
2026-01-06
Company data provided by crunchbase