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Canon EMEA · 1 day ago

Call Center Supervisor

Burlington, NJ

Full-time

Hybrid

Senior Level

$50K/yr - $75K/yr

5+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions and is seeking a Call Center Supervisor. This role involves supervising the dispatch department, managing incoming and outgoing calls, guiding dispatch personnel, and ensuring compliance with service management.

Cloud ManagementHardwarePrinting

No H1B

Responsibilities

Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules

Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets

Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort

Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel

Evaluates performance based on weekly reports

Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts

Sets appropriate example with professionalism, and good attendance and punctuality

Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions