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University of Phoenix · 2 days ago

Financial Aid Officer I

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

University of Phoenix is seeking a Financial Aid Officer I to perform clerical and administrative activities related to financial aid processing for students. The role involves ensuring compliance with regulations, providing customer service, and resolving issues related to financial aid functions.

EdTechEducationHigher EducationSTEM EducationUniversities

Responsibilities

Serve as a department resource to analyze, research, accurately calculate and timely process aid, including Title IV financial aid, state grants, Tribal funding, scholarships, and other types of financial aid as needed, for a single functional area (Pre-Certification, Award & Package, Disbursements, and Refunds), ensuring compliance with all applicable state and federal guidelines, as well as internal policies and procedures; ensure accuracy and timely processing of all work

Identify and resolve any issues within the assigned function that prohibit a student’s funds from moving forward; collaborate with colleagues in other departments to make necessary corrections or take actions as necessary to complete the assigned process

Collaborate with colleagues to research, identify and gather required information to resolve any issues within the assigned function and ensure accurate and timely processing of the student financial aid file; serve as a resource on matters related to the specific function and provide assistance to others in the department as needed

Help provide adequate department coverage and maintenance of service levels for a specific function

Be able to work the scheduled shift hours assigned; additionally, may be required to work hours, including potential weekend hours, in addition to scheduled shift hours, as business needs dictate

Perform other duties as required or apparent

Qualification

Student financial aid processingTitle IV regulationsCustomer service experienceHigher education knowledgeProprietary software applicationsInterpersonal skillsCommunication skillsFlexibilityAdaptability

Required

High School Diploma or GED

Bachelor's Degree

Working knowledge of a portion of student financial aid processing, Title IV and state regulations, as well as knowledge of internal policies and procedures

General knowledge of the higher education industry

Previous customer service and/or processing center experience

Strong computer skills and an ability to learn proprietary software applications

Proven ability to work independently, manage multiple tasks efficiently and effectively, and an ability to meet production and quality requirements

Good interpersonal and communication skills to convey ideas and influence outcomes

Flexibility and adaptability to work with frequent changes to regulations, policies and procedures