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UG2 · 1 day ago

IT Application Specialist

Boston, MA

Full-time

Onsite

New Grad, Entry Level

UG2 is a leader in facility services, committed to innovation, excellence, and client satisfaction. The IT Application Specialist provides support, configuration, and maintenance for key business applications, ensuring they meet organizational needs and run efficiently while delivering training and support to end-users.

Facilities Support ServicesFacility ManagementJanitorial ServiceService Industry

Responsibilities

Act as a primary point of contact for end-users, resolving issues via phone, email, or ticketing system; troubleshoot complex software bugs and performance problems

Monitor application performance, conduct regular health checks and system maintenance, and implement updates and patches in collaboration with internal teams and vendors

Assist in the design, testing, and deployment of new applications; configure systems to align with business requirements

Develop user guides, FAQs, and training materials; conduct training sessions for new hires and feature rollouts

Work with IT, developers, vendors, and business stakeholders to identify needs, suggest improvements, and implement solutions

Maintain comprehensive records of issues, resolutions, and system configurations

Set up, configure, and ship application-related equipment (such as timeclocks or IVR phones). Maintain an inventory of deployed equipment and support users throughout the equipment lifecycle