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Valley Health · 1 day ago

IT Technician - Intermediate

Winchester, VA

Full-time

Onsite

Mid Level

3+ years exp

Valley Health is seeking an IT Technician to provide enterprise-level technical support. The role involves installing, configuring, and troubleshooting hardware and software, while also ensuring optimal workstation performance and managing incidents effectively.

Health CareMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Providing enterprise-level technical support to Valley Health customers/vendors

Installing, configuring, troubleshooting hardware and software

Support may be provided in person, by phone, by email, or by remote desktop access

Installing, configuring, and management of hardware to include required peripheral devices

Installing and configuring software according to specifications

Proactively involved in maintaining and upgrading hardware and software to ensure optimal workstation performance

Collaborating with users with targeted questions to quickly understand the root of the problem

Following standard procedures for proper escalation of unresolved issues to the appropriate internal IT Teams

Able to prioritize and manage open incidents/requests and take ownership seeing through to resolution, in accordance with established Service Level Agreements (SLAs)

Ensure all incidents/requests resolutions are properly logged and documented in the ticket management system

Provides prompt and accurate feedback to the customer and follow-up to ensure their IT systems are fully functional following installations/troubleshooting

Properly and accurately manages asset deployment and decommissioning with accurate documentation maintained within the asset management system

Provides training/support to users on the use of deployed hardware and software

Maintains a clean and organized work environment

Qualification

Dell CertificationCompTIA A+CompTIA Network+Microsoft CertificationMulti-platform experienceMicrosoft OfficeActive DirectoryMicrosoft ExchangeTroubleshooting skillsCustomer service skillsCommunication skillsOrganizational skillsTime-management skillsSelf-motivatedTeamwork

Required

High School Diploma or GED required

Post-Secondary Technical Training required

3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred

Valid driver's license and clean driving record required

Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer

CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer

Customer service oriented with excellent communication skills

Ability to learn new technology and skills quickly and apply efficiently

Self-motivated

Ability to research, diagnose, troubleshoot, and resolve assigned incidents/requests in an efficient and timely manner

Ability to work under pressure and maintain professional composure

Ability to communicate with users regardless of their computer skills

Possess good organizational and time-management skills

Ability to work independently and in a team environment

Preferred

3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred

Microsoft Certification, preferred

Working knowledge of Microsoft and Apple operating systems and software integration within these operating systems, preferred

Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Anti-Virus software, Infobloc, Patch Manager, AnyConnect, Bomgar, and Ground Control, preferred

College degree in computer science or related field may be accepted in lieu of technical certification at the approval of the department Senior Director

Benefits

A Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

A Robust Employee Assistance Program to help with many aspects of emotional wellbeing

Membership to Healthy U: An Incentive-Based Wellness Program

Health savings account & flexible spending account for childcare

Life insurance

Short-term and long-term disability

Professional development

Discounts to on-campus dining

Company

Valley Health

Valley Health is a non-profit organization that provides healthcare services.

Founded in 1993

Winchester, Virginia, USA

5001-10000 employees

https://www.valleyhealthlink.com/

H1B Sponsorship

Valley Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)