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Pom Pom at Home · 2 days ago

Showroom Coordinator

Atlanta, GA

Full-time

Onsite

Entry Level

2+ years exp

Pom Pom at Home is a textile showroom seeking a Full-Time Customer Service Representative based in Atlanta to support their retail and trade customer base. This role is critical to ensuring timely, accurate, and thoughtful customer support with a strong focus on same-day resolution, working closely with the Customer Service Manager and internal operations teams.

Home DecorRetail

Hiring Manager

Samuel Leiaghat

Responsibilities

Customer Support & Communication

Manage our main customer service inbox, ensuring timely and accurate responses

Fully resolve customer service tickets (low to moderate complexity)

Serve as first-line phone support throughout the workday

Assist customers with account registration inquiries

Returns & Order Support

Identify and document recurring customer issues or escalation patterns

Showroom & Market Support, including pre-market preparation and active support during trade show hours

Qualification

Customer service experienceOrder systems experienceWritten communication skillsVerbal communication skillsOrganizational skillsSolution-orientedPhone handlingEmail handlingCalm under pressure