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Varsity Spirit · 1 day ago

Customer Service Specialist

Memphis, TN

Full-time

Hybrid

New Grad, Entry Level

Varsity Spirit is a leading global source for cheerleading, dance, performing arts, and yearbook. They are seeking a Customer Service Specialist to provide excellent service and support for event registrations, ensuring customer deadlines are met and inquiries are addressed in a timely manner.

ApparelEducationRetailTraining

Responsibilities

Interact with customers via phone, email and/or text

Oversee a variety of matters related to camp and/or competition registrations, including but not limited to:

Entering payments

Responding to customer or internal inquiries

Updating / entering rosters and rooming lists

Making enrollment and division changes

Completing assigned system “tasks”

Making phone calls, sending emails, etc

Serve as point of contact and registration account support for internal stakeholders, such as registrations, operations teams, sales Team and others

Ensure customer deadlines for payments, enrollment counts, rooming lists, etc. are met

Customer service – call center support when needed

Collect payments for assigned events, camp region, etc. prior to and after event

Respond to emails in a timely manner and/or as required for deadlines

Travel to competitions / events as assigned

Other tasks as needed to support other departments and internal and external customers

Qualification

Verbal communicationWritten communicationSalesforce proficiencyOrganizational skillsAttention to detailMulti-taskingCheerleadingDancePositive attitude