The Hartford · 6 days ago
Director of AI Data Intelligence - CX
Hartford, CT
Full-time
Onsite
Senior Level, Lead/Staff
$139K/yr - $208K/yr
10+ years expThe Hartford is an insurance company committed to making a difference and shaping the future. They are seeking a Director of AI Data Intelligence for Customer Experience to lead the design and delivery of platforms that unify customer data, enabling real-time insights and predictive decision-making.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
Define and execute a multi-year roadmap for AI-driven customer intelligence platforms, aligned with enterprise CX and data strategy
Champion adoption of Generative AI and agentic frameworks to deliver real-time, contextual insights for customer engagement and servicing
Influence senior leaders across Product, Marketing, Operations, and Line of Businesses (LOBs) to embed customer insights into prioritization, journey redesign, and strategic decisions
Own the vision for a unified customer intelligence layer integrating identity, behavioral signals, and interaction history using advanced data engineering patterns
Collaborate with AI engineering teams to operationalize GenAI capabilities, retrieval-augmented generation (RAG), and knowledge graph-driven insights
Drive experimentation with vector databases, semantic layers, and streaming architectures to enable predictive and prescriptive intelligence
Drive data marketplace initiative for CDE, including consumer data products, glossaries, definitions, and resolution of data issues across business units
Oversee development and deployment of AI-powered models for Next Best Action, personalization, and proactive servicing
Partner with IT, Data Engineering, and Innovation teams to embed GenAI capabilities into analytics platforms, customer-facing applications, and cross-functional workflows
Maintain alignment with governance, trust, and safety standards for ethical AI deployment
Establish robust data quality frameworks for customer intelligence platforms, ensuring accuracy, consistency, and compliance
Partner with enterprise data governance teams to define standards for data marketplace, persona modeling, and cross-channel data integration
Build and lead a multidisciplinary team of AI data analysts and CX strategists
Foster a culture of innovation, continuous learning, and cross-functional collaboration
Act as a strategic advisor to senior leadership, translating complex AI-driven insights into actionable business outcomes
Collaborate with vendor partners and internal innovation teams to drive cutting edge innovation capabilities
Qualification
Required
10+ years of experience in data engineering, AI/ML, or advanced analytics, ideally with Insurance, Financial Services, or direct customer-facing industries
5+ years' experience in customer analytics and formal management responsibilities
Proven expertise in Generative AI, knowledge graphs, RAG, vector databases, and cloud data ecosystems (Snowflake or GCP Vertex AI)
1+ year designing, testing, and optimizing prompts for generative AI models (LLMs, RAG architectures)
Experience integrating AI agents into data workflows and automating decision-making processes
Strong understanding of semantic layers, ontology-driven architectures, and real-time streaming platforms
Expertise in SQL, Python, or other relevant scripting languages for data manipulation and analysis
Demonstrated ability to lead large-scale platform initiatives and manage cross-functional teams
Exceptional communication and storytelling skills to influence technical and business stakeholders
Commitment to continuous learning and professional development in AI, data engineering, and cloud technologies
Proactive, adaptable, and comfortable working in fast-paced, complex environments
Bachelor's degree in Computer Science, Data Science, or related field; Master's or MBA preferred
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
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