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Mayo Clinic · 1 day ago

Financial Counselor-On Site-Eau Claire

Eau Claire, WI

Full-time

Onsite

Entry, Mid Level

$23.69/hr - $31.98/hr

2+ years exp

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first while investing in employee welfare. The Financial Counselor role involves assisting patients with financial clearance, updating insurance and financial information, and helping them understand their financial obligations during treatment.

BiotechnologyHealth CareHospitalMedicalWellness

No H1B

Responsibilities

The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period

This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment

Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance

In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing

Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary

Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic

This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations

Qualification

Patient financial counselingInsurance verificationEpic RC/EMR systemICD10 knowledgeSelf-pay collectionsCustomer service experiencePhone etiquetteWritten communicationVerbal communicationAttention to detailInterpersonal skillsDecision makingOrganizational skills

Required

High School Diploma or GED and 2+ years of relevant experience required

Bachelor's degree required

Ability to read and communicate effectively

Basic computer/keyboarding skills, intermediate mathematic competency

Good written and verbal communication skills

Knowledge of proper phone etiquette and phone handling skills

Position requires multiple years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification

Basic knowledge of self-pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance is preferred

Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view

Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail

Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic

Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position

Belief in the mission and strong ethical conduct is essential

Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds