University of Massachusetts Global ยท 1 day ago
Business Intelligence & Survey Analyst (Higher Education)
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $82K/yr
2+ years expThe University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. They are seeking a Business Intelligence and Survey Analyst responsible for university-wide survey administration and collaboration with stakeholders to design and maintain data visualization tools that inform strategic decisions.
EducationNon ProfitUniversities
No H1B
Responsibilities
Support and advance the transition of a legacy survey platform to a new enterprise survey solution, coordinating with academic, administrative, and technical stakeholders to ensure smooth migration and alignment with institutional needs
Lead the development, design, and execution of institutional surveys in collaboration with academic and administrative leaders
Maintain the university-wide survey calendar, ensuring optimal timing, coordination, and minimal survey fatigue
Consult with stakeholders to align survey design with strategic initiatives, operational needs, and accreditation standards
Implement flexible, scalable survey solutions and methodologies to meet emerging institutional needs
Synthesize and present survey results and outcomes, translating results into actionable insights that support decision-making at all levels
Design, develop, and maintain university-wide dashboards in Power BI to enable effective decision-making across the university
Integrate data from multiple sources, including but not limited to the LMS, SIS, survey, and CRM platforms
Develop automated reporting workflows and ensure accurate data refresh and performance monitoring
Serve as a subject matter expert on business intelligence best practices and visualization standards
Train and support non-technical end users in accessing and interpreting dashboards
Partner with Academic Schools to provide survey data and business intelligence data decision support for university planning, program review, and student success initiatives
Partner with Information Technology to ensure data integrity, governance, and secure access protocols
Qualification
Required
Bachelor's degree in data science, Business Analytics, Research or related field
2-4 years of experience in a higher education position working with data such as data management, complex reporting, institutional analysis, and survey research
Experience working with enterprise reporting tools, developing complex operational reports, and/or compliance reporting
Experience designing and maintaining dashboards and reports using Power BI, including data integration from multiple sources
Understanding of business intelligence tools and data integration, particularly Power BI, and the ability to apply data governance and accessibility standards
Familiarity with institutional planning processes and accreditation requirements, including how survey and BI data inform strategic and operational decisions
Knowledge of enterprise survey platforms and methodologies, including survey design, deployment, and analysis within a higher education context
Strong analytical and data visualization skills, with the ability to synthesize complex survey and administrative data into clear, actionable insights
Excellent verbal and written communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical findings into non-technical language
Ability to manage multiple, high priority concurrent projects
Ability to collaborate cross-functionally with various stakeholders across all levels in a remote work environment
Ability to anticipate and respond to emerging data needs, leveraging scalable solutions and maintaining flexibility in approach
Ability to adapt to evolving timelines with a solutions-focused mindset
Personal computer and advanced knowledge of Microsoft Office Suite, including word, excel, and outlook
SQL databases, Power Bi, Adobe Acrobat Professional, third-party survey tools, Banner, Argos
Preferred
Knowledge of Explorance Blue, survey system, would be preferrable
Benefits
Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
Wellness: Counseling services, Calm app access, and year-round wellness programs.
Company
University of Massachusetts Global
University of Massachusetts Global is a non-profit university that offers higher education.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Moysychyn, EdD, MBA, FACHE
Premier Partners Advisory Council Member
Hamid Etesamnia
Vice Chancellor for IT & Chief Information Officer
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