CNA Insurance · 2 weeks ago
Assistant Vice President, Complex Claims
Wyomissing, PA
Full-time
Hybrid
Senior Level, Lead/Staff
$152K/yr - $242K/yr
10+ years expCNA Insurance is committed to creating a culture where employees feel valued and part of something important. The Assistant Vice President position is responsible for the strategic direction and leadership of high severity Auto and General Liability claim execution, focusing on the effective implementation of key strategic objectives and policies.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Directly manages and directs a Major Loss Unit (MLU) of 6 director level claims professionals handling the highest severity, most complex claim matters and/or matters with large potential exposure to CNA’s insureds and CNA
Develops and implements strategic objectives that have substantial impact on the company by ensuring all claims are handled and resolved successfully and in accordance with claim best practices
Drives performance by leading and directing a Major Loss Unit of 6 director level claims professionals
Accountable for team execution and development, with an emphasis on talent management and succession planning in accordance with CNA’s strategic direction
Collaborates with senior Claims leadership on the development and implementation of key claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results
Frequently collaborates with internal business partners in Underwriting and Actuary to ensure optimal implementation of business strategies; regularly communicating with these stakeholders regarding progress and status updates on impactful claim files, claim trends and legal developments that may impact the business; entrusted to manage appropriate levels of risks based upon informed analysis and technical expertise
Strives to achieve a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology
Identifies emerging issues and trends that may have substantial impact on CNA
Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards
Utilizes technology and leverages internal and external systems capabilities, data, and metrics to analyze trends and improve organizational and process performance
Champions CNA with an advanced understanding of the company’s differentiating position in the industry, CNA’s products and services, as well as a working knowledge and understanding of competitors’ products and services
Remains fluent and up to date on all legal and regulatory developments on the state and federal levels, industry activities, and trends
Qualification
Required
Bachelor's degree with Master's or J.D. preferred or equivalent experience
Typically a minimum of ten years of related work experience, with five years management experience
Deep technical expertise with a background of successfully leading a team handling high exposure claims
Proven track record of successful claims management, including knowledge and understanding of theories and practices within claims management and insurance industry operations and working knowledge of finance and accounting functions
Ability to effectively interact and communicate with all levels of external and internal business partners within scope of responsibility, team and a matrix environment
Leadership and management skills demonstrating integrity and professionalism
Ability to drive results by identifying and resolving problems within scope of responsibility
Knowledge of the insurance industry, its products and services
Knowledge of Microsoft Office Suite and other business-related software, as well as applicable AI tools
Preferred
Master's or J.D. degree
Applicable certifications or professional designations
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
EVP of Worldwide Claim
Recent News
2025-11-03
MarketScreener
2025-11-03
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