Rochester Regional Health · 3 weeks ago
Patient Registration Clerk
Rochester, NY
Part-time
Onsite
Entry Level
$18.70/hr - $27.44/hr
1+ years expRochester Regional Health is a healthcare provider seeking a Patient Registration Clerk to manage patient registration processes. The role involves collecting patient information, verifying insurance details, and providing excellent customer service while also operating the hospital switchboard.
Health CareHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Interviews the patient and/or family member either in person or by telephone to collect demographic, financial, and medical information
Performs correct name inquiry and identifies patient according to policy and procedure without errors
Collects complete demographic information of patient including address, phone number, and employer
Collects medical information to include patient complaint
Explains consent information, obtains signatures, witnesses (legibly) with no omissions
Obtains copy of patient identification document(s)
Completes registration process within five minutes for preregistered patients and ten minutes for non-preregistered
Contacts physician offices to obtain and confirm patient information
Views insurance card(s) and scans into computer system reviewing for mandatory precertification and/or other third party payer requirements
Collects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbers
Selects appropriate financial class and insurance code
Performs online real-time eligibility verification and registration scrub via Epic and makes changes to registration errors accordingly and in a timely fashion
Screens for insurance eligibility via insurance websites, where appropriate
Completes Medicare Secondary Payer Questionnaire for all Medicare-eligible patients
Completes all admission forms required by Medicare
Verifies third party payer benefits and Worker’s Compensation according to departmental policy and procedure
Collects any patient-pay balances such as copay, co-insurance, or deductible at time of registration
Refers patient to Patient Financial Advocacy Program when appropriate and per departmental procedure
Balances cash drawer, completes cash receipt, issues patient receipts and secures cash drawer daily with no exceptions. May be responsible for daily security of cash safe
Serves as hospital switchboard operator answering the phone in a courteous and professional manner and responds to patient/customer inquiries/needs in an expedited manner
Communicates effectively when answering assigned telephone lines within three rings and identifying self at all times
Serve as answering service for the doctors while responsible for switchboard operations and pages providers as needed
Complete all paging for admission outpatient areas
Maintain the Call schedules and away notice
Manage the Hospital Lockdown from 8p -6am
Monitor various life support alarms located in the office and reporting danger alarms for the correct person
Provides directions for patients and/or visitors
Receives, processes, and coordinates bed requests for patient bed assignments
Performs other clerical duties as assigned by Patient Access Manager
Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion
Capable of empathizing with the circumstances of patients and families while maintaining an objective approach to the disposition of each account
Provides an explanation of any patient wait and responds to all patient requests. Notifies manager of any patient wait times longer than 15 minutes
Greets each patient and identifies self by name and role
Manages waiting room and patient arrival needs
Identifies and directs patients to ED registration as needed
Welcomes patients to facility in a friendly and courteous manner
Notifies the manager of incidents, errors or patient complaints
Maintains patient privacy and confidentiality at all times according to established procedures
Assess environment for safety hazards, which could harm patients, visitors, or other hospital employee’s and reports any identified safety hazards to facilities/housekeeping/manager
Exhibits professionalism in appearance, speech and conduct
Provide orientation and training of new staff
Attend and actively participate in Patient Access Meetings, Training Sessions, and in-service educations, etc
Attend and actively participate in required and voluntary in-service education
Participate in performance improvement within the organization and department
Qualification
Required
High School Diploma or GED required
Preferred
At least 1-3 years of customer service, administrative, and/or data entry experience preferred
1-2 years of previous experience in hospital related field preferred
Experience with database software applications desired
Medical Terminology
EHR Programs (e.g. Epic)
ICD-10, CPT, HCPCS codes and coding processes
Hospital billing processes and reimbursement
Incumbent must possess superb customer service, teamwork, and conflict resolution skills
Company
Rochester Regional Health
Rochester Regional Health provides integrated health services.
10001+ employees
H1B Sponsorship
Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M
Leadership Team
Richard Davis
CEO
Recent News
Rochester Business Journal
2025-12-25
Rochester Business Journal
2025-12-19
Rochester Business Journal
2025-11-07
Company data provided by crunchbase