FORTNA · 1 week ago
Product Engineer - Factory Support
Mount Washington, KY
Full-time
Onsite
Entry, Mid Level
$76K/yr - $114K/yr
2+ years expFORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. The Factory Support Product Engineer will be responsible for diagnosing and resolving product issues, implementing design improvements, and coordinating efforts to ensure product reliability and compliance.
ConsultingInformation TechnologyLogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
Investigate, troubleshoot, and resolve product related issues identified in production, testing, or in the field for legacy products
Manage engineering change orders (ECOs) and documentation updates for existing products
Collaborate with quality, manufacturing, and customer support teams to identify root causes and implement corrective actions
Provide technical support for supply chain issues including component obsolescence and sourcing alternatives
Analyze field returns, warranty claims, and customer feedback to drive continuous product improvements
Participate in product audits, failure analysis, and reliability assessments
Support cost-reduction initiatives, regulatory compliance updates, and product refresh projects
Maintain and improve documentation such as CAD drawings, schematics, BOMs, and technical specifications
Analyze designs and drive changes or modifications
Execute approved drawing updates and changes as communicated through our redline/deviation process
Independently research solutions, troubleshoot and resolve complex problems by analyzing product data and production processes
Perform as liaison between factory floor and central engineering team as required for complex fit/feel and function product changes
Support NPI (New Product Introduction) to ensure new products comply with DFMA standards and factory standards
Champion shop floor improvement projects such as fixture builds, cart design, etc
Qualification
Required
Bachelor's degree in Engineering (Mechanical or Industrial)
2–5 years of experience in sustaining, design, manufacturing, or product support engineering
Strong problem-solving skills and experience with root cause analysis (e.g., 8D, FMEA, 5 Whys)
Proficiency in engineering tools (e.g., CAD, PLM systems, testing equipment, version control). Autodesk Inventor experience a plus
Strong knowledge of quality tools and methodologies (e.g., Six Sigma, Lean, DMAIC)
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work both independently and as part of a team
Preferred
Knowledge of GD&T, SPC, or FMEA
Green Belt or Black Belt certification
Experience designing / supporting material handling product a strong plus
Company
FORTNA
Fortna is a professional services firm helping companies with complex distribution operations meet customer promises.
1001-5000 employees
H1B Sponsorship
FORTNA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (17)
2023 (19)
2022 (7)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
THL
2022-04-18Acquired
2019-03-29Private Equity
Leadership Team
R
Rob McKeel
Chief Executive Officer
Recent News
2025-08-21
2025-08-15
2025-08-13
Company data provided by crunchbase