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Exact Sciences · 5 days ago

Lead Technical Services Application Scientist

Madison, WI

Full-time

Onsite

Lead/Staff

$82K/yr - $146K/yr

10+ years exp

Exact Sciences is dedicated to changing how the world prevents, detects, and treats cancer. The Lead Application Scientist, Technical Services will provide exceptional technical support to customers, lead projects for product enhancements, and participate in new product development and launch.

BiotechnologyHealth DiagnosticsManufacturingMedical

No H1B

Hiring Manager

Anh Ng

Responsibilities

Receive and document incoming customer communications

Work cooperatively with the technical services team and internal functional departments to troubleshoot and resolve customer questions or requests related to reagents, consumables, and assay issues

Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting

Conduct bench level experiments within several product areas

Prepare technical experiment reports with all technical specifications and information to present to the supervisor or project team

Lead development of training materials for internal and external customers and train customers

Coordinate with the development and marketing teams for proper implementation of new products to provide technical input and participate in decisions affecting project plans and experimental design

Prepare detailed technical protocols

Communicate the customer feedback for product requirements to the development team for better designs and implementation of new and existing products

Identify gaps in processes, make recommendations, and implement change

Draft and distribute the content of customer communications, customer notifications, and technical or service bulletins

Identify, contribute, implement, and report on improvements in processes and products

Contribute ideas or drive improvements to team processes

Lead complex level projects, sit on core teams, and participate with complex projects

Develop white papers

Direct customer interactions to problem solve and facilitate enhancement generation

Train and mentor team members

Summarize and document troubleshooting activities or technical summary

Ability to communicate clearly, frequently, and accurately in person, via the telephone, or by email

Ability to work independently

Apply advanced analytical and troubleshooting skills

Apply strong communication and organizational skills

Apply high complexity problem-solving abilities to provide technical input, design experiments, propose product enhancement ideas and voice of customer (VOC)

Ability to maintain confidentiality of sensitive information

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork

Support and comply with the company’s Quality Management System policies and procedures

Maintain regular and reliable attendance

Ability to act with an inclusion mindset and model these behaviors for the organization

Ability to work designated schedule

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day

Ability to work on a computer and phone simultaneously

Ability to use a telephone through a headset

Ability to travel 35% of working time away from work location, may include overnight/weekend travel

Qualification

Molecular Biology TechniquesNext Generation SequencingData Analysis SkillsClinical Lab RegulationsTechnical Support ExperienceMicrosoft Office ProficiencyCommunication SkillsOrganizational SkillsProblem-Solving AbilitiesTeam Leadership

Required

Bachelor's Degree in Life Sciences or field as outlined in the essential duties

10+ years of experience in the life sciences industry

5+ years of experience working in a molecular diagnostic or clinical laboratory

5+ years of experience working in next generation sequencing

Demonstrated advanced proficiency or coursework with molecular biology techniques and Real-Time- polymerase chain reaction (PCR) Assays

Demonstrated advanced knowledge of clinical lab regulations for computer aided planning (CAP), clinical laboratory improvement amendments (CLIA), invitro diagnostic regulation (IVDR), and food and drug administration (FDA)

Demonstrated understanding of statistical and mathematical methods in biology or genetics

Advanced data analysis skills and analytical aptitude

Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, Access, and OneNote

Demonstrated ability to perform the essential duties of the position with or without accommodation

Authorization to work in the United States without sponsorship