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TripSpark Technologies · 1 month ago

Senior Hardware Deployment Specialist

Colorado, United States

Full-time

Onsite

Senior Level

TripSpark Technologies is seeking a Senior Hardware Deployment Specialist responsible for implementing mobile and wayside software and hardware solutions for customers. The role involves acting as a consultant and subject matter expert, ensuring project implementations meet customer expectations and enhance transit operations.

EducationSoftwareTransportation

Responsibilities

Serve as primary technical contact for escalated hardware projects, including advanced troubleshooting with bus OEMs

Identify and implement process improvements to address systemic and recurring project issues with project deployments and bus OEMs and other vendors

Maintain and enforce internal guidelines for software build best practices

Provide guidance for next-gen hardware and software development based on real-world implementation experience

Engage and manage the contributions of other internal departments to continuous improvement plans

Support new hardware product launches by developing deployment procedures, creating technical deployment documentation (for internal and external project use) and working with PMs to develop project plans and supporting client documentation for the new products prior to first deployment

Engage Development as required to ensure that new functionality, products, and/or technology are properly suited for efficient deployments and suited for customer environments. E.g. participate in project launch committees

Work with Development to ensure that detailed technical knowledge of new functionality, products, and/or technology are disseminated to Deployment

Provide services quotes for the PS Director and Sales; revise, proofread and approve SOWs; compose custom SOWs if required

Create, revise, proofread, and approve parts lists for quotes

Work closely with customers, project managers, and fellow team members to ensure that our solution is delivered and operational in the most efficient and effective manner possible

Analyze and document customer business requirements and understand their business processes

Install, configure, test, and support TripSpark's in-vehicle software applications in multiple environments

Configure, test, and support TripSpark’s hardware solutions for in-vehicle and wayside use

Communicate software and project status to internal and external stakeholders

Work under minimal supervision and balance multiple projects effectively and efficiently while meeting stringent timelines and changing priorities

Be able to strategically resolve problems using strong problem-solving skills and be able to think critically and analytically

Create training content and deliver training to customers' end users and subject matter experts

Aid customer activities and track customer issues to ensure they are resolved in a timely manner

Support a philosophy of continuous improvement by building and updating implementation templates and project artifacts that are critical to the deployment team

Provide cross-training to internal staff to ensure basic hardware solution support skills are maintained

Support onboarding of new hires on in-vehicle MDT software, middleware, hardware, and deployment procedures

Always ensure resource coverage on assigned projects to keep projects moving forward and to handle unanticipated technical support – this includes during holiday and vacation periods

Exhibit high attention to detail

Intermediate understanding of networks and network security as well as terminologies

Manage/support 3rd party installers and perform in-vehicle audits

Travel to customer sites to provide onsite support when required

Qualification

Hardware deploymentSoftware installationTechnical documentationNetwork securityProject managementCustomer communicationTraining deliveryProblem-solvingAttention to detail

Required