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Day Wireless Systems · 2 weeks ago

Senior Office Administrator

Longview, WA

Full-time

Onsite

Senior Level

5+ years exp

Day Wireless Systems is seeking a Senior Office Administrator to provide comprehensive administrative support to their Service Center. The role involves tasks such as billing, collections, customer service, and inventory control, while also supervising other administrative staff.

Wireless

Responsibilities

Ability to continually be organized, multi task, works under pressure / deadlines, in a positive and professional manner

Review and update the payroll department on Prevailing Wage for employees falling under this requirement - must have knowledge for both State and Federal

Responsible for processing and sending certified payroll

Experience or familiarity with conditional/unconditional Lien Releases (contract forms)

Greet and provide service to customers in person and by phone; answer, route, and manage incoming phone calls in a professional and courteous manner. Transfer phones to answering service during off hours

Contact customers by phone, per collection procedures, to arrange for payment on past due accounts in a firm yet courteous manner, per established deadlines

Perform accurate and fast data entry to record: payroll hours / billable hours, product & service orders, new warranties, warranty claims, sales, work orders, maintenance contracts, purchases, subcontractor / vendor / customer invoices

Manage and balance petty cash and billable vs. payroll hours (work in progress reports)

Act as dispatcher for technicians to coordinate and schedule customer, vendor, and support personnel service calls, pickups, deliveries

Generate, print, analyze, and resolve issues from reports about: sales, purchases, expenses, coding, customer accounts, invoiced but not billed, inventory, etc

Manager and order parts, office supplies, restock other office and inventory items

Provide administrative support including preparing and sending documents

Lock / Unlock property gates and/or building doors, set security alarms morning and evening

Other duties as assigned

Qualification

Payroll processingData entryCustomer serviceOffice managementBookkeepingDispatchingNotary certificationMulti-taskingOrganizational skills

Required

High School diploma or general education degree (GED); or 5 years related experience and/or training; or equivalent combination of education and experience; previous experience in dispatching, office management, bookkeeping, collections, or billing is preferred

Valid driver license and insurance