ExamWorks ยท 1 day ago
Client Coordinator (31105)
United States
Full-time
Remote
Entry Level
1+ years expExamWorks is seeking a Client Coordinator to join their team. The Client Coordinator is responsible for servicing inquiries from clients and ensuring high-quality customer service while managing data preparation, entry, and documentation.
Health CareInsuranceOnline Portals
Responsibilities
Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
Utilize appropriate systems and databases to enter client or claimant information and or retrieve information
Maintain daily contact with the QA department regarding workflow and pending report status
Contact providers for assignment and update database
File and archive open and closed cases
Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
Direct calls to other departments as needed
Perform various clerical duties such as typing, filing, emailing, and proofreading
Assist in resolution of customer complaints and quality assurance issue
Notify management of any report issues or concerns
Ensure all practices are carried out in accordance with state and federal safety and legal regulations
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum one year clerical experience; or equivalent combination of education and experience preferred
Experience in a medical office or insurance industry highly preferred
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
Must have ability to be trained on and adhere to HIPAA regulations and compliance standards
Must be a qualified typist with a minimum of 40 W.P.M
Ability to follow instructions and respond to managements' directions accurately
Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements
Must demonstrate exceptional communication skills
Must be able to work independently, prioritize work activities and use time efficiently
Must be able to maintain confidentiality
Must be able to demonstrate and promote a positive team-oriented environment
Must be able to stay focused and concentrate under normal or heavy distractions
Must be able to work well under pressure and or stressful conditions
Must possess the ability to manage change, delays, or unexpected events appropriately
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
Preferred
Minimum one year clerical experience; or equivalent combination of education and experience preferred
Experience in a medical office or insurance industry highly preferred
Company
ExamWorks
ExamWorks provides medical examinations, peer reviews, bill reviews, Medicare compliance service and IME-related services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22Acquired
2010-10-28IPO
Leadership Team
Robert Friedrich
Chief Technology Officer
Crystal Carvotta-Brown, Esq., RN
SVP Compliance / CCO
Recent News
2023-12-27
Company data provided by crunchbase