Customer Service Representative-Case Management Unit jobs in United States
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State of Missouri ยท 1 week ago

Customer Service Representative-Case Management Unit

positionJefferson City, MO
timeFull-time
remoteOnsite
seniorityEntry Level
money$39K/yr - $39K/yr
date2+ years exp

The State of Missouri is seeking a Customer Service Representative for their Case Management Unit, which offers a dynamic and collaborative work environment. The role involves processing confidential documents, assisting stakeholders via phone and email, and ensuring quality assurance for documents.

AgricultureGovernmentInformation Technology

Responsibilities

Retrieve files from a shared network drive for statewide and external stakeholders
Process confidential documents in an accurate and timely manner
Assist and educate our stakeholders via phone and email
Review and provide quality assurance for externally scanned documents and request rescans as necessary
Assist with documenting, storing, retaining, and destroying paper documents

Qualification

Adobe Acrobat ProMicrosoft WordMicrosoft ExcelOffice practices knowledgeIndependent judgmentInterpersonal skillsTeamworkProfessional communicationLearning new applicationsEffective relationshipsAccurate assignments

Required

2 years of relevant experience (Substitutions may be allowed.)

Preferred

Proficiency in using Adobe Acrobat Pro, Microsoft Word & Excel
Strong interpersonal skills and ability to professionally communicate both orally and in writing
Comprehensive knowledge of office practices, procedures, and equipment
Ability to exercise independent judgment and initiative within established policies and procedures
Ability to be highly motivated and work as part of a diverse team
Ability to quickly learn new applications/systems
Ability to establish and maintain effective working relationships with co-workers and the public
Ability to complete assignments accurately within specified timeframes

Benefits

Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage

Company

State of Missouri

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The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
dateFounded in 1820
location
Jefferson City, Missouri, USA
people-size10001+ employees
web-link
http://mo.gov

Funding

Current Stage
Late Stage

Leadership Team

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Kevin Mccarthy
Chief Technology Officer
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Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
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