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Flint Hills Resources · 1 week ago

Senior Technical Support Analyst - Supervisor

Wichita, Kansas Metropolitan Area

Full-time

Hybrid

Senior Level

Flint Hills Resources is an industry-leading refining company making oil and transportation products. They are seeking a Senior Technical Support Analyst – Supervisor to lead a team, manage IT projects, and provide technical support for endpoints and infrastructure in a 24x7 environment.

AgricultureBiofuelChemicalEnergyManufacturingOil and Gas

Growth Opportunities

No H1B

Responsibilities

Lead and supervise a team of Senior Desktop Support Analysts, including remote team members

Develop, mentor, and motivate your team to self-actualize, maximize their contributions, and enhance their application of Principle Based Management

Manage and prioritize the team’s active workload and backlog (projects, tickets, tasks, etc.)

Create and own (accountable for) service delivery, work processes, and documentation required for running a reliable capability

Contribute to vision, growth, and strategic decision-making

Partner with key stakeholders to evaluate service delivery, foster opportunities to increase value, and ensure team results align with business vision and desired outcomes

Lead and participate in projects involving multiple capabilities, customers and vendors

Troubleshoot and resolve hardware and software technical problems; remote and in-person support to customers

Build and maintain strong relationships with customers, peers, and suppliers

Create and maintain documentation of supported infrastructure, processes, configurations, etc

Work alongside multiple infrastructure teams (e.g., network, server, cyber, etc.), providing career path and development opportunities

Participate in an on-call rotation and respond to calls 24/7 for critical situations

Qualification

Technical supportProcess improvementsTeam leadershipServiceNowProject managementAnalytical problem-solvingCustomer relationship managementCollaborationMentoring