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SOLV Energy · 1 day ago

IT Service Desk Technician

Edison, NJ

Full-time

Onsite

Entry Level

$25.41/hr - $28/hr

2+ years exp

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America. The IT Service Desk Technician will support the SOLV IT Service Desk by providing excellent customer service and technical support to users, ensuring the smooth operation of IT services within the organization.

ConstructionEnergyRenewable EnergySolar

H1B Sponsor Likely

Responsibilities

Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system

Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService

Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution

Escalate issues to higher tier support as needed in a timely manner with appropriate documentation

Perform employee onboarding/offboarding including device prep, account creation, end user training, etc

Perform technical support onsite and remotely as needed

Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications

Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved

Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team

Perform duties as assigned

Qualification

IT support experienceFreshService ticket managementMicrosoft O365 proficiencyCustomer service skillsEnthusiasmEntrepreneurial spiritTeam collaborationDocumentation skillsOrganizational skillsProblem-solving skills

Required

2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education

Experience managing tickets within a service desk solution

Ability to provide excellent customer service in both oral and written format

Ability to work in a team-oriented, collaborative environment

Ability to maintain accurate documentation

Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills

Ability to absorb and retain information quickly

Ability to follow procedures consistently and accurately

Good organizational skills, with the ability to prioritize and coordinate work efforts

Proficient in the use of Microsoft O365 tools and experienced in supporting these applications

Energetic, enthusiastic, charismatic

Entrepreneurial spirit

Benefits

Medical

Dental

Vision

Basic life and disability insurance

401(k) plan

Vacation

Sick and holiday pay

Company

SOLV Energy

SOLV Energy offers engineering procurement construction, operations, maintenance, technology and services.

Founded in 2008

San Diego, California, USA

501-1000 employees

https://www.solvenergy.com/

H1B Sponsorship

SOLV Energy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)

2023 (1)

2022 (5)