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SwiftConnect · 1 day ago

Enterprise Account Manager

United States

Full-time

Remote

Senior Level

$90K/yr - $110K/yr

5+ years exp

SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager to manage high-value enterprise partnerships and ensure successful tenant deployment. The role involves driving renewals and expansions, cultivating new landlord relationships, and working cross-functionally to modernize workplace access for enterprises.

Property ManagementReal EstateReal TimeWeb Apps

Responsibilities

Manage assigned enterprise accounts based in North America region

Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams

Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals

Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases

Host and support launch activities and renewal events for key enterprise tenants

Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization

Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes

Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts

Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers

Transition landlords to CRE Portfolio Managers after agreement execution

Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google

Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions

Represent SwiftConnect at customer-facing events and industry engagements

Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts

Conduct 6–8 high-quality meetings per week with enterprise customers, and partners

Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction

Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy

Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts

Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status

Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution

Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements

Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility

Qualification

Enterprise account managementCustomer successSaaS salesSmart access systemsRelationship buildingEvent hostingCommunication skillsStrategic thinkingOrganizational skills