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The Salvation Army Southern California · 1 day ago

Shelter Advocate (Swing Shift w/Weekends)

Portland, OR

Full-time

Onsite

New Grad, Entry Level

$24/hr - $24.50/hr

The Salvation Army Southern California is seeking a Shelter Advocate to ensure the safety and security of shelter participants while providing support to domestic violence survivors. This role includes enforcing policies, providing crisis support, and addressing basic needs while maintaining a nurturing environment for healing and growth.

Non-profit Organization Management

Responsibilities

Interact directly with domestic violence survivors and their children living in shelter

Maintain ongoing professional relationships in all interpersonal contacts. (Note: Confidentiality Requirements). Use strength-based perspective in all interactions with survivors and staff

Provide information, supplies, referrals, crisis intervention, and support to survivors and family and the phonelines

Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures

Answer multi-line telephones and deal appropriately with visitors to the facility

Receive and route inquiries and messages, inter-office notes and program materials as appropriate

Assist in maintaining client files by logging appropriate information and incidents occurring during shift

Receive, log, receipt, sort and store incoming donations and fees in the appropriate manner

Remain awake—Remain alert and observant throughout shift

Respond to and provide crisis intervention and institute security procedures if a critical or threatening situation arises. Provide timely and appropriate notification to emergency services and leadership

Properly operate all safety and security systems

Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video system

Coordination with co-workers, perform security and fire watches throughout the building

Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning, and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs, and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances

Clean and set up shelter rooms based on shelter needs and availability

Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals

Set up, breakdown, prepare, and serve breakfast or lunch as needed to maintain shelter services for survivors

Report maintenance needs to the appropriate personnel

Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving; organize your own work; present material properly, and accurately document activities or events happening

Given the critical nature of duties associated with this position, ensures timely reporting for duty of Shift

Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook and Shelter Handbook

Be familiar with and enforce neighborhood agreements, zoning constraints and funding contracts related to the program and program rules/policies

Attend all staff meetings as assigned

Perform other duties as assigned

Qualification

Crisis interventionSafetySecurity proceduresFirst aid certificationCPR certificationFood Handler’s cardMicrosoft WordMicrosoft ExcelMicrosoft OutlookCustomer service skillsCultural responsivenessProblem-solving skillsConflict resolution

Required

High school diploma or GED preferred but not required

Education and/or work experience commensurate with the duties and responsibilities required

The individual must have/obtain yearly certification in first aid, CPR and a Food Handler's card

Strong customer service skills and the ability to complete tasks in a timely manner

Ability to prioritize multiple requests and demands from Survivors and their families

High level of problem-solving skills and patience

A genuine concern for survivors of domestic violence

Maintain confidentiality and privacy of all survivors and their families

Basic Microsoft Word, Excel, and Outlook required

An ability to engage with diverse populations in a respectful and culturally responsive manner

Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance, and differing abilities

Understanding of basic conflict resolution

Given the critical nature of duties associated with this position, ensures timely reporting for duty of Shift

Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook and Shelter Handbook

Be familiar with and enforce neighborhood agreements, zoning constraints and funding contracts related to the program and program rules/policies

Attend all staff meetings as assigned

Perform other duties as assigned

Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

Grasp, push, pull objects such as files, file cabinets drawers, and reach overhead

Operate a desktop or laptop computer

Operate telephone

Lift and carry up to 25 lbs

Ability to understand written information