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Smith's Food & Drug Centers · 1 day ago

CUSTOMER SVC/SR DEPT LEADER

Albuquerque, NM

Full-time

Onsite

Senior Level

Smith's Food and Drug is a part of the Kroger family of companies, dedicated to providing exceptional customer service and creating a welcoming environment. The Customer Service/Senior Department Leader is responsible for driving department performance, supervising staff, and ensuring compliance with quality assurance standards while fostering teamwork and a positive customer experience.

Food Processing

Responsibilities

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service

Establish and maintain a safe and clean environment that encourages our customers to return

Achieve the Front-end performance goals and best practices

Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards

Direct and supervise all functions, duties and activities for the Front-end department

Responsible for the execution of best practices, goals and established standards for the department

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety

Promote trust and respect among associates

Communicate company, department, and job specific information to associates

Collaborate with associates and promote teamwork to help achieve company/store goals

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products

Responsible for maintaining records and paperwork required for company and federal compliancy: Anti-money Laundering

Monitor and control supply expenses for the department

Manage cash control, sales and cash items and records for the store

Manage the scheduling of Front-end associates to provide adequate department coverage

Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports

Develop and implement a department business plan to achieve desired results

Create and execute sales promotions in partnership with store management

Implement the period promotional plan for the department

Stay current with present, future, seasonal and special ads

Monitor and control expenses for the department

Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory

Ensure the department associates are current and compliant with company training standards

Adhere to all food safety regulations and guidelines

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents

Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud

Adhere to all local, state and federal laws, and company guidelines

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualification

RetailCustomer Service experienceFront-end experienceManagement experienceBasic mathEffective communication skillsHandle stressful situationsSecond languagePromote trustRespectCollaborate with associatesCreate welcoming environment

Required

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Retail or Customer Service experience

Front-end experience

Preferred

High school diploma or equivalent

Front-end Supervisor

Management experience

Retail experience

Second language: speaking, reading and/or writing

Benefits

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.