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Raynor Garage Doors · 2 days ago

Warranty and Claims Representative

Dixon, IL

Full-time

Onsite

New Grad, Entry Level

$19/hr - $25/hr

Raynor Garage Doors is seeking a Warranty and Claims Representative to manage customer claims and warranty processes. The role involves receiving claims, administering warranty claims with factories, and ensuring effective communication with customers regarding their claims.

ManufacturingProduct DesignSales

Responsibilities

Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary information

Administers warranty claims with the factories, collecting information from customers, coordinating returns from customers

Provide updates regarding Customer claims when requested and bring inputs to factory to support identification of true root cause so effective corrective action/s can be implemented for long term improvements

Follows up on claims through disposition & communicating with customers

Be one of the contacts to maintain email communications related to Customer Warranty that are managed through the service post email account for claims

Coordinate and track the return of warranties for assigned claims to the plant and support in the initial basic product evaluation to define next steps to continue with CPAR process

Manage the final disposition of material for assigned claims returned once the specific CPAR/ problem solving activities are completed, to assure that inventory adjustment and scrap are properly managed according to documented procedures

Communicate recurring or complex issues to coordinator to assure consistency of approach in resolving claims

Ability to consistently meet customer warranty claims expectations

Enter orders as needed for replacement material and other customer orders as assigned