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Associa · 1 day ago

Part-time Assistant Community Association Manager

Charlotte, NC

Part-time

Onsite

New Grad, Entry Level

Associa is a leading community management company with a focus on support and growth. They are seeking a part-time Assistant Community Association Manager to assist in daily operations of an HOA community in Charlotte, NC, providing customer service and support for community management best practices.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Be accessible to owners and residents to assist with all Association-related customer service matters in a prompt and solution-oriented manner

Provide professional guidance to the Association utilizing association management best practices

Read and interpret Association governing documents and contracts

Work within the budget constraints of the Association and, with the Manager, ensure integrity of financial reports

Provide visible leadership and regular communication with the Board and committees, as well as Association members

Assist the Manager for the daily operation of the community/facilities pursuant to the policies and procedures established by the Association

Assist the Manager in coordination of contractor-related work and instructions from the Board

Assist the Manager in addressing all routine service requests. This includes ensuring proper receipt and handling of calls from Members, maintaining complete records, notifying and consulting with the Board on major problems in a timely manner and ensuring prompt response to all maintenance requirements within the responsibilities of the Association’s legal documents, especially those called in by residents. The On-Site Community Manager shall, from time to time, test the Service Program by contacting residents to verify performance by staff and contractors performing work

Produce Work Orders/Service Requests

Inspect facilities and grounds for maintenance requirements and covenant compliance

Maintain records and follow up with compliance issues (violations)

Provide Board with administrative assistance it requests

Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated

Check voicemail and return all calls by the end of work day & maintain daily phone log

Check e-mail and return e-mails within 24 hours of receipt, by noon on Monday for emails received over weekends and by noon the first business day after holidays

Interact daily with Members

Distribute pool keys, pool passes, and parking passes

Maintain Amenity reservations and rentals, including handling of payments for rental and refunds of security deposits

Update change of address

Assist the Manager in working with the Architectural Review Committee

Other duties as may be assigned

Qualification

Customer serviceMicrosoft OfficeCommunication skillsCAMS Software - VantacaTime managementMulti-taskingProblem resolutionLearning new technologyDetail orientedAdaptability