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Ennoble Care · 1 day ago

Patient Care Coordinator, Embedded (Fredericksburg, VA)

Fredericksburg, VA

Full-time

Onsite

New Grad, Entry Level

Ennoble Care is a mobile primary care, palliative care, and hospice service provider seeking a full-time Patient Care Coordinator. The role involves ensuring high-quality care services by managing care plans, coordinating with clinicians, and maintaining communication with patients and their families.

Health CareMental Health

Responsibilities

Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system

Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes

Document all client communications (verbal or written) accurately

Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate

Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues

Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities

Become skilled at using technology including secure email, telephone system, electronic medical records, etc

Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications

Excellent customer service skills demonstrated by positive feedback from customers and patients

Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Utilization of a computer, telephone, copy machine, and other office equipment as necessary

Qualification

Care coordinationElectronic medical recordsCustomer serviceMultitaskingHealthcare knowledgeCompassionEmpathyOrganizationTeam playerAdaptability

Required

Must be comfortable with speaking on the phone/in-person for large amounts of the day

Must be compassionate and empathetic towards our patients/families, always demonstrating exceptional customer service

Ability to take accurate notes to document each task in a timely manner

Ability to multitask between different patients and workstreams while remaining organized and efficient with time

Ability to thrive in a fast-paced environment

Must be able to work full-time, Monday through Friday, daytime hours, in our client's senior-living facilities

Must be proficient in using a computer, including Outlook and other Microsoft Office programs

Knowledge of basic healthcare terms, conditions, roles, and basic care principles

Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

Benefits

Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.

Paid Time Off

Paid Office Holidays

Paid Sick Time

401(k) with up to 3% company match

Referral Program

Payactiv: pay-on-demand. Cash out earned money when and where you need it!