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Propark Mobility · 5 days ago

Supervisor - Hotel Valets

US-CA-Monterey

Full-time

Onsite

Mid Level

$23/hr - $23/hr

Propark Mobility is a company focused on providing exceptional parking services, and they are seeking a Valet Supervisor for their luxury hotel property in Downtown Monterey. The role involves overseeing valet and parking operations, ensuring smooth traffic flow, exceptional guest service, and maintaining a clean and safe facility.

HospitalityParkingRetail

Responsibilities

Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel

Provide ongoing customer service training for all employees

Assist with training new hires—cashiers, valets, and shuttle drivers

Make meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions

Fill in for frontline associates when necessary

Serve as acting Account Manager when needed (including weekends or second shift coverage)

Handle customer complaints and day-to-day operational challenges

Act as a liaison between guests, staff, and management

Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented

Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas

Support shuttle fleet upkeep, preventative maintenance, and repair coordination

Ensure compliance with all company and client policies and procedures

Process cash receipts and compile bank deposits for bookkeeper revenue reports

Safeguard deposits and ensure all revenue is accurate

Assist with reviewing work schedules to ensure proper staffing coverage

Support reconciliation of time cards and payroll submission

Assist office manager with administrative tasks

Prepare reports, surveys, or special projects as assigned

Qualification

Supervisory experienceCustomer service experienceHospitality backgroundParking operations experienceLeadership skillsCommunication skillsProblem-solving skillsOrganizational skillsTeamwork

Required

Supervisory experience in parking, hospitality, transportation, or customer service

Strong leadership with a hands-on, 'roll-up-your-sleeves' mindset

Honest, organized, thoughtful, and dependable

Excellent written and conversational communication skills

Flexible availability—weekends and holidays required

Resourceful and decisive; comfortable with fast-paced environments

Genuine people skills and a natural ability to create positive interactions

A growth mindset—you see challenges as opportunities

Preferred

Experience in parking operations, shuttle fleet management, or valet services

Hospitality background or guest-service-focused experience

Progressive supervisory experience overseeing frontline teams

Familiarity with scheduling and payroll processes

Benefits

Free Parking!

Flexible scheduling; paid Holidays and Wellness.

Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.

(FT Employees) Paid vacation and an extra day-off on your birthday!!

(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

Wellness is provided according to city or state mandates