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Propark Mobility · 3 days ago

Senior Parking Operations Manager

US-CA-San Francisco

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

2+ years exp

Propark Mobility is a leading provider of parking management services, partnering with prestigious hotels and luxury properties. They are seeking a Senior Parking Operations Manager to oversee operations, ensure exceptional guest experiences, and manage budgets while leading a team in a high-end hospitality environment.

HospitalityParkingRetail

Responsibilities

Lead and mentor on-site managers in delivering luxury-level service recovery, guest engagement, and daily operational excellence

Oversee customer service programs to ensure consistent five-star experiences for guests, residents, and VIP clientele

Maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest-facing assets

Develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations

Serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction

Proactively identify opportunities to enhance guest experience, service flow, and operational efficiency

Model a calm, confident, and approachable leadership presence aligned with high-end hospitality standards

Perform additional duties as assigned by company leadership

Qualification

Operational managementFinancial acumenHospitality managementClient relationsCommunication skillsOrganizational skillsProblem-solving skillsTime managementGuest engagementService recoveryAdvanced computer proficiencyLeadershipTeam mentoringFlexibility

Required

You demonstrate strong operational and financial acumen, with the ability to manage complex, high-volume operations in luxury environments

You are an exceptional, service-driven leader who sets the tone through presence, professionalism, and example

You possess refined verbal and written communication skills, capable of engaging confidently with discerning guests, hotel leadership, and ownership groups

You are a highly motivated and polished professional who thrives in fast-paced, guest-centric luxury settings

You bring hospitality management experience, preferably within luxury hotels, resorts, or premium parking and mobility operations

You are self-sufficient, resourceful, and decisive, able to anticipate needs and resolve issues discreetly and effectively

You have a natural ability to connect with people while consistently delivering elevated, memorable guest experiences

Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry

Bachelor's degree with a concentration in business or hospitality management preferred

Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs

Exceptional organizational, problem-solving, and time management skills in dynamic, high-expectation environments

Strong interpersonal and client-relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives

Excellent written and verbal communication skills, with a polished, calm, and guest-focused delivery

Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP

Preferred

Bachelor's degree with a concentration in business or hospitality management preferred

Benefits

Complimentary parking.

Flexible scheduling, paid holidays, and wellness benefits.

Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.

Paid vacation plus an additional day off to celebrate your birthday.

Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k).

Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).