Zendesk ยท 2 days ago
CX Acceleration Consultant
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$160K/yr - $240K/yrZendesk is seeking an exceptional Zendesk Consultant to become an integral part of our CX Accelerator Team. The role involves hands-on configuration and delivering innovative solutions within a startup-like, agile environment to optimize customer experiences through Zendesk implementations.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products
Design, configure, and implement solutions tailored to client requirements based on Zendesk out-of-the-box configurations
Identify opportunities for integration of Zendesk with existing client systems and workflows
Engage the necessary technical resources (e.g.: TA) to support any requirements the customer has for consulting on integrations and custom solutions
Oversee all phases of client engagements, from initial consultation through to solution delivery
Ensure projects are delivered on time, within scope, and meet client expectations
Communicate effectively with clients and internal teams, providing regular updates and addressing any issues that arise
Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively
Develop and deliver documentation and other resources to support client self-sufficiency
Gather and analyze client feedback to drive ongoing product and service enhancements
Stay up-to-date with the latest Zendesk innovations and industry trends to inform client solutions
Be willing to travel to client sites as needed to facilitate face-to-face engagements and deliver personalized service
Qualification
Required
Extensive hands-on experience configuring Zendesk products with strong SME knowledge of WEM and/or AI
Strong understanding of customer support operations and CRM systems
Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager
Experience working in an agile, startup-like environment is highly desirable
Excellent verbal and written communication skills, with the ability to articulate complex solutions to diverse audiences
Strong relationship-building skills and a customer-centric mindset
Demonstrated ability to think critically and creatively in solving complex client challenges
Strong analytical and troubleshooting skills
Experience of travelling for client engagements as needed
Ability to adapt to changing client needs and work environments
Benefits
Phenomenal benefits that support both physical and mental wellbeing
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
Founded in 2007
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase