Consumer Sales Inbound Associate - 100% Remote jobs in United States
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Frontdoor, Inc. · 1 day ago

Consumer Sales Inbound Associate - 100% Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$15/hr - $16/hr
date1+ years exp

Frontdoor, Inc. is reimagining how homeowners maintain and repair their homes. The Consumer Sales Inbound Associate will achieve sales targets by answering inbound calls to potential and existing members, educating them about Home Service Plans and building positive connections to promote and sell products and services.

Insurance

Responsibilities

Meet or exceed sales goals and objectives based on our key performance indicators (KPI’s)
Acquire and apply knowledge of company operations in every interaction by utilizing available resources
Maintain and build relationship while delivering a positive member experience by using our sales model
Drive inbound calls with the goal of selling, renewing, and upgrading members’ products and services
Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes
Retain members by educating and addressing non-sales related inquiries, such as: answering contract questions, updating contract details and providing first call resolution
Use active listening to build rapport and generate additional growth opportunities
Provide quality service and adhere to our member commitment
Detailed documentation of all interactions in our member database
May assume other duties as applied

Qualification

Sales experienceVerbal communicationWritten communicationBilingual (English/Spanish)Critical thinkingProblem solvingEmpathyCoachabilityVirtual environment proficiencyData entrySelf-motivationActive listeningFlexibilityReliability

Required

Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving
Ability to remain competitive, coachable, and productive in a fast-paced sales environment
Capacity to balance the business and members needs
Align with our company house rules
Ability to navigate multiple software applications and enter data during member interactions
Demonstrate strong and effective verbal and written communication skills
Able to work nights and weekends, variable schedule(s) and overtime as necessary
Reliable, persistent, and self-motivated to make sales
Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
High school diploma or equivalent required
1+ years of sales and/or member service experience required

Preferred

Proven success in a sales or member service role
Experience reaching or exceeding sales goals and objectives
Bilingual (English/Spanish)

Benefits

Insurance for medical/pharmacy
Dental
Vision
Life
Disability
Weight loss and smoking cessation programs
Matching 401(k)
Ability to participate in our employee stock purchase plan

Company

Frontdoor, Inc.

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Frontdoor is a company that’s on a mission to make home ownership simple.
dateFounded in 1971
location
Memphis, Tennessee, USA
people-size1001-5000 employees
web-link
https://frontdoorhome.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2019-01-18IPO

Leadership Team

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Jason Bailey
Vice President, Finance
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Kathy Collins
Chief Revenue Officer (CRO)
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Recent News

Investing.com
Frontdoor outlook revised to positive by S&P on strong performance
2025-12-24
Business Wire
Frontdoor Chief Revenue Officer Named a Female Executive of the Year by the Stevie® Awards for Women in Business
2025-11-18
Business Wire
Frontdoor, Inc. to Attend and Present at the Wells Fargo 9th Annual TMT Summit
2025-11-12
Company data provided by crunchbase