Thermo Fisher Scientific · 1 day ago
RSD Managed Services - Senior Site Specialist
Cambridge, MA
Full-time
Onsite
Mid, Senior Level
$19.64/hr - $29.45/hr
2+ years expThermo Fisher Scientific is a global leader in serving science, and they are seeking a Senior Site Specialist to join their Unity Lab Services team. The role involves managing laboratory services, inventory, and customer service to ensure that contractual requirements are met and customer concerns are addressed effectively.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
Perform laboratory services such as order delivery, glassware processing, biological waste processing
Analyze/maintain/reconcile various reports to ensure contractual requirements are met
Proactively collaborate with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
Engage in safety programs such as hazard identification, inspections, and incident reporting/investigation as required
Participate in process improvement activities
May perform other responsibilities as assigned by management
Qualification
Required
High school diploma or equivalent experience required
2 years of related experience within a laboratory setting is helpful
Experience working in customer service is also a plus
Able to read, write, and speak English fluently
Strong verbal and written communication skills, and desire to deliver excellent customer service
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site
Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
Able to lift 40 lbs. without assistance
Works primarily at customer sites, which may require independent work
Typically lift 30 - 40lbs, and up to 50lbs occasionally
Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods
Able to work in environments with varied temperatures (cold rooms, outside, etc.)
Ability to work overtime, as needed
Preferred
Experience working in customer service is also a plus
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
EIN Presswire
2026-01-07
EIN Presswire
2026-01-05
Company data provided by crunchbase