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Hall's Culligan Water · 1 day ago

Field Service Technician

Wixom, MI

Full-time

Onsite

New Grad, Entry Level

Hall's Culligan of Wixom is a leading provider of drinking water and water treatment services. The Field Service Technician will be responsible for installing and servicing products and systems, providing technical support, and ensuring high-quality customer service.

Consumer Services

Responsibilities

Install and service products and systems at both commercial and residential customer locations

Test and troubleshoot equipment to ensure proper functionality

Follow standard operating procedures (SOP’s) and safety protocols

Interact with customers in a professional and courteous manner

Communicate effectively to explain installation processes and answers questions

Provide technical support to customers during and after installations

Diagnose and resolve technical issues in a timely manner

Train customers on the proper use and maintenance of installed products and systems

Provide basic technical guidance to customers

Aid and/or provide training to coworkers and other departments

Maintain accurate records of installations and troubleshooting steps, including pictures

Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance

Load, unload, and secure service vehicles as required

Qualification

Mechanical aptitudeTroubleshootingCustomer serviceHand tools proficiencyPower tools proficiencyEffective communicationAttention to detailProblem solvingAdaptability

Required

Must maintain a valid Driver's License with no restrictions or limitations

Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle

Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours

Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements

Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position