Tesla · 5 days ago
Real Time Analyst
Henderson, NV
Full-time
Onsite
Entry Level
1+ years expTesla is a leading electric vehicle and clean energy company, and they are seeking a Real-Time Analyst to support their fast-paced sales and support operations. This role involves monitoring live performance, managing call routing, and producing actionable reports for leadership to ensure optimal workflow and process efficiency.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Monitor real-time queues, lead volume, and agent availability across channels while adjusting routing logic and queue settings in response to live conditions
Conduct operational check-ins with frontline teams and leadership while collaborating with Sales, Support and IT to resolve system issues
Build and maintain dashboards and reports (daily, weekly, ad hoc) while tracking key metrics like contact rate, response time, and coverage
Support performance management with rankings, scorecards, and trend analysis
Maintain and audit agent configurations in CRM and phone systems
Create or update training guides and internal resource materials
Lead process improvements and deep-dive operational analyses
Qualification
Required
1–2 years in real-time operations, workforce management, or analytics
Collaborative team player, leading with purpose who is skilled in troubleshooting live performance and coverage issues while driving towards a goal
Proficient in Excel/Google Sheets (VLOOKUP/XLOOKUP, pivot tables, logic formulas)
Familiar with call routing tools (e.g. Avaya CMS, Five9, Genesys, NICE, RingCentral)
Experience with CRMs like Salesforce, HubSpot, or similar
Able to build or maintain dashboards (Tableau, Looker, Power BI, etc.)
Strong communication skills for summarizing technical and operational updates
Preferred
Exposure to SQL, Power Automate, Zapier or scripting tools would be a plus
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-12
2026-01-12
2026-01-12
Company data provided by crunchbase