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Volunteers of America Los Angeles · 23 hours ago

Program Supervisor II

Fullerton, CA

Contract

Onsite

Entry, Mid Level

$29.88/hr - $31.45/hr

1+ years exp

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need and strengthening families. The Program Supervisor II is responsible for supervising program staff, ensuring compliance with policies, and coordinating operations to achieve grant objectives.

Non ProfitSocial

No H1B

Responsibilities

Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals

Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients

Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate

Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures

Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff

Coordinate outreach and collaboration efforts with community partners and stakeholders

Other duties as assigned

PROGRAM OPERATIONS: Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources

RECORD AND TRACK SERVICES: Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines

COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services

FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements

TRAINING AND MENTORING: Responsible for case management team’s development through: training, policy and procedure, structured supervision, and learning collaboratives

CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the program goals and objectives

Community Outreach

Other duties as required and may be subject to change

Qualification

Supervisory experienceProgram managementCommunity resources knowledgeMaster of Social WorkReport developmentHMIS experienceTrainingChange leadershipMentoringCollaboration skillsCommunication skills

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Associate's degree or a combination of relevant education and experience (2 years)

12 Months of supervisory experience in a social services organization (leading programs, projects, or staff)