Meta IQ Services, Inc. · 1 month ago
Customer Relations Specialist at Meta IQ Services, Inc.
Houston, United States
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $75K/yr
2+ years expMeta IQ Services, Inc. is a company focused on delivering excellent customer service and cultivating relationships with customers. The Customer Relations Specialist plays a crucial role in ensuring customer satisfaction and loyalty by effectively resolving issues and identifying areas for improvement in the customer service process.
AdviceData ManagementSoftware
Responsibilities
Engage with customers through multiple channels (phone, email, live chat, etc.) to address queries, complaints, and concerns in a timely and professional manner
Assist customers in understanding the products and services offered by Meta IQ Services, Inc., suggesting appropriate solutions based on their needs and preferences
Handle difficult customer situations with patience, diplomacy, and respect
Work closely with the sales and technical teams to resolve customer grievances and maintain customer confidence in our products and services
Maintain records of customer interactions, documenting details of inquiries, complaints, comments and actions taken
Identify common customer issues and work with internal teams to implement procedures or products to enhance customer satisfaction
Qualification
Required
A bachelor's degree in business administration, customer service, or a related field is required
At least 2 years of experience in a customer service role, with a proven track record of successful relationship management
Excellent communication and interpersonal skills are essential, with the ability to articulate complex information effectively
Ability to work collaboratively in a team and independently with minimal supervision
Strong problem-solving skills, with a high level of resilience and flexibility in a fast-paced, changing environment
Proficiency in using CRM software and other relevant computer applications
Benefits
Health, dental and vision insurance, with coverage extending to family members.
A robust retirement plan, including a generous company match.
Performance-based bonuses and annual salary increments.
Flexible working hours, remote work opportunities, and a commitment to work-life balance.
Continuous learning and development opportunities are provided, including regular training sessions and workshops.
Company
Meta IQ Services, Inc.
Meta IQ Services, Inc., is a tribal-owned small business uniquely positioned to become a leading value-add reseller of advanced data management technology and provider of related technical services to US Federal clients, as well as state and municipal government clients, and Global 500 commercial customers.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Matthew Chelap
Chief Executive Officer
Company data provided by crunchbase