griddable.io · 2 days ago
Senior Success Architect, Product Adoption
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expGriddable.io is seeking a strategic and analytical Senior Success Architect to enhance the adoption journey for their data and AI products. The role involves identifying customer struggles, defining success paths, and creating scalable strategies to ensure long-term product adoption and value realization.
AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware
Responsibilities
Define "Success Paths": Analyze data from our most successful customers to identify the specific feature combinations and usage behaviors that lead to long-term retention, creating the "standard" for how customers should adopt our products
Release-Based Adoption Strategy: Proactively analyze product roadmaps and feature releases to identify high-value opportunities and create the strategy for how we encourage customers to adopt new innovation immediately upon release
Friction Analysis & Resolution: Lead deep-dive research into stalled implementations to categorize common "failure modes" in product adoption and design programmatic interventions to solve them
Digital Strategy Partnership: Partner with our Digital Success teams to identify high-impact opportunities to automate guidance and provide the subject matter expertise needed to digitize our success methodology
ROI & KPI Frameworks: Develop the standard library of Key Performance Indicators (KPIs) that customers should track to prove the business value of their investment to their internal leadership
Drive Roadmap Adoption: Ensure that as new features drop, we have a clear plan for how to drive their usage so we can keep customers on the cutting edge of our platform
Scale Success: Move our adoption strategy from "high-touch" human intervention to specific recommendations that inform our digital channels and scaled programs
Operationalize Value: Create the frameworks that allow customers to measure not just usage (e.g., "we turned it on") but outcomes (e.g., "we improved efficiency by 20%")
Empower the Field: Equip our CSMs and Success Managers with the data-backed playbooks and strategies they need to drive healthy adoption conversations
Qualification
Required
8+ years in Customer Success Strategy, Product Adoption, or Program Management within B2B SaaS
Adoption Architect: Proven experience taking a complex technical product and breaking it down into a step-by-step maturity model or success methodology
Product-to-Value Translation: Ability to read technical release notes and immediately understand the business value and adoption opportunity for the customer base
Data-Driven Mindset: Ability to look at product telemetry and usage data to hypothesize why cohorts of customers are succeeding or failing
Value Realization Expert: Experience defining business metrics (ROI, CES, CSAT) and teaching customers how to map technical features to business goals
Curiosity & Empathy: A strong desire to 'learn the struggle' and interview frustrated admins to get to the root cause of adoption blockers
Preferred
Experience collaborating with Digital Customer Success or Digital Marketing teams
Experience with data platform adoption or emerging AI technology cycles
Strong proficiency in building frameworks for 'Health Scores' or Customer Maturity Models
MBA or relevant experience in Business Strategy or Operations
Company
griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8M2019-01-28Acquired
2018-02-28Series A· $8M
Leadership Team
Burton Hipp
VP of Engineering/Founder
Company data provided by crunchbase