West Tennessee Healthcare · 1 day ago
Administrative Assistant
Jackson, TN
Full-time
Onsite
New Grad, Entry LevelWest Tennessee Healthcare is seeking an Administrative Assistant to support the Care Management team. This role involves data entry, records maintenance, and coordination of care manager workflow to optimize patient outcomes.
Health CareNon Profit
Responsibilities
Administers programs, projects, and/or processes specific to operating unit served
Places and receives telephone calls for the department, provides information and assistance as needed, takes messages, and/or refers calls to the appropriate person
May serve as administrative liaison for others within and outside the WTH enterprise regarding administrative and placement issues
Answers precert telephone lines and assist outside case managers, billing offices, and physician’s offices with information needed for billing purposes
Retrieves and transcribes messages from Utilization Review voicemail and documents information in EMR
Manages the indexing process using fax tracking system by indexing all faxes into EMR
Documents precert numbers in EMR from voicemail, fax, and mail and assists with getting information to the appropriate staff members
Provides discharge dates to insurance companies according to the MCO’s guidelines
Communicates messages to the case managers and social workers via email, telephone, messaging within EMR or UR platform
Places and receives telephone calls related to post-discharge patient callbacks, providing information and assistance as needed, and refers patients to the appropriate person
Assist with retrieving voicemail messages and getting information to the appropriate staff member
Provides daily census to MCO’s as appropriate utilizing email or fax
May initiate and send Medicare Notice Letters as necessary when notified by case manager and/or social worker
Assists with mailing of denial and retro charts using UPS or other means
Assist other staff members as needed with faxes, printing, etc
Assist with coverage for other clerical staff for vacations, days off, and/or lunch breaks
May establish work priorities and scheduling; may train other resource specialists or administrative support staff
Drafts, edits, proofreads and prepares correspondence; creating reports, graphs, and presentations as needed
Researches files and documents. Collects data for maintenance of required records. Aggregates collected data to generate routine reports and statistics for the Care Management department as needed
Performs related responsibilities as required or directed
Qualification
Required
High School Diploma or GED equivalent required
None required
Preferred
Associates, technical certificates, or Bachelor's degree preferred
Experience in hospital discharge planning, long term care, community health or utilization review preferred
Experience in extended care facilities and community agencies preferred
Company
West Tennessee Healthcare
West Tennessee Healthcare is a public, not-for-profit healthcare system
Founded in 1950
5001-10000 employees
H1B Sponsorship
West Tennessee Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (5)
2022 (5)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Ruby Kirby
Chief Executive Officer
Dana Lawrence
Entity CFO
Recent News
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