ORNL Federal Credit Union ยท 1 week ago
Call Center Services Agent I
Oak Ridge, Tennessee, United States
Full-time
Onsite
Entry Level
1+ years expORNL Federal Credit Union is seeking a Call Center Services Agent I to assist members and potential members with their telephone requests. The role involves providing accurate and professional phone service, answering inquiries about products and services, and directing calls appropriately.
Customer ServiceFinancial ServicesNon Profit
Responsibilities
Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service
Answers questions about products and services and processes member transactions with zero errors
Directs calls to the appropriate area. Directs escalated issues to the next level of authority
Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results
Maintains security and compliance for member confidentiality
Interacts with others in a team oriented environment and consistently meets performance expectations
Qualification
Required
One or more years of customer service related experience required
A high school diploma or GED
Must possess excellent written and verbal communication skills
Must be detail oriented with strong organizational skills
Must possess mathematical ability to perform basic math skills
Must have the ability to multi-task
Must be able to work well with others
Must be proficient with Microsoft 365
Preferred
One or more years of experience in a call center environment preferred
Company
ORNL Federal Credit Union
ORNL Federal Credit Union is a not-for-profit financial cooperative that provides financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Anderson
President & CEO
Jenny Vipperman, CMB
President & CEO
Recent News
2025-11-04
2025-11-04
Company data provided by crunchbase