UT Health East Texas ยท 1 day ago
Telecom Operator / PBX
Tyler, TX
Full-time
Onsite
New Grad, Entry LevelUT Health East Texas is a comprehensive healthcare provider with multiple hospitals and clinics. They are seeking a full-time PBX Telecom Operator to maintain call statistics, manage call distribution, and ensure effective communication within the healthcare system.
Health CareHospitalOncologyWellness
Responsibilities
Maintain acceptable ACD (automated call distribution) call statistics
Demonstrate proficiency and skill in call control and call steerage
Understand and take appropriate intervention for call queue management at an agent level
Accurately performs the transferring of customers to the appropriate areas
Accurately perform call distribution and effectively executes paging and messaging services
Accurately perform data entry at time of call using appropriate call center software systems
Effectively distributes patient email
Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
Participates in department in-services and meetings
Adheres to the policies and procedures of the organization and the call center
Maintains confidentiality of all interactions
Maintains a clean, efficient work area
Becomes knowledgeable about call center office equipment
Other duties as requested
Maintain acceptable ACD (automated call distribution) call statistics
Demonstrate proficiency and skill in call control and call steerage
Understand and take appropriate intervention for call queue management at an agent level
Accurately performs the transferring of customers to the appropriate areas
Accurately perform call distribution and effectively executes paging and messaging services
Accurately perform data entry at time of call using appropriate call center software systems
Effectively distributes patient email
Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
Participates in department in-services and meetings
Adheres to the policies and procedures of the organization and the call center
Maintains confidentiality of all interactions
Maintains a clean, efficient work area
Becomes knowledgeable about call center office equipment
Other duties as requested
Qualification
Required
High school diploma or equivalent
Preferred
Two (2) years of college
Basic typing skills of 35 wpm
Knowledge of basic medical terminology
Benefits
Career growth opportunities
Tuition assistance
Paid time off
Comprehensive health benefits
Company
UT Health East Texas
Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 90 clinics across East Texas.
Founded in 1989
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Buddy Daniels
Chief Executive Officer
John Smith
Chief Executive Officer EMS / Air 1
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