Paperless Environments · 6 days ago
Software Support Specialist
Baton Rouge, LA
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yrPaperless Environments is a company revolutionizing accounts payable workflow automation and document management software. They are seeking a driven and experienced Software Support Specialist to deliver exceptional technical support to their customers, diagnose software issues, and educate clients on best practices.
Software
Responsibilities
Diagnose and troubleshoot software issues, escalating complex cases when needed
Document support interactions and resolutions comprehensively
Educate clients on software features and best practices to optimize their experience
Assist in developing knowledge base articles
Provide hands-on support by addressing technical problems, answering how-to questions, and offering tailored solutions
Communicate with customers via support tickets, phone calls, and remote sessions
Collaborate with the development team to report bugs, escalate issues, and submit feature requests
Qualification
Required
Proven experience in a software support role or a similar technical support position
Hands-on experience in a help desk or customer support environment
Exceptional verbal and written communication skills
Strong customer relationship-building abilities
Excellent software troubleshooting and problem-solving capabilities
Basic understanding of Windows administration, including NTFS permissions, network file shares, and Active Directory
Positive, patient, and empathetic attitude towards customers and colleagues
High intellectual curiosity with a desire to grow and learn continually
Ability to work independently in a fast-paced, innovative, and collaborative team environment
Strong organizational skills with the ability to meet goals and deadlines
Adaptable to changing priorities as required
Preferred
Familiarity with Windows Security, basic networking, and/or SQL queries is a strong advantage
Experience with Microsoft SQL database structure and basic SQL statements
Knowledge of accounting software, basic accounting principles, and terminology
Background in document management, construction management, or automated workflow software
Benefits
120 hours of PTO yearly that begins accruing on start date
Comprehensive benefits package after 60 days of continuous employment
Company paid life insurance for employees
Company matching retirement plan after one year of service
Budget for professional development
Company
Paperless Environments
Paperless Environments is dedicated to delivering quality software and expertise.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Seth Dawson
President/CEO
Recent News
24-7 Press Release Newswire
2025-08-02
Company data provided by crunchbase