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Contec, Inc. · 2 days ago

IT Support Technician - Level 2

US-SC-Spartanburg

Full-time

Onsite

Entry, Mid Level

1+ years exp

Contec, Inc. is a company seeking an IT Support Technician - Level 2 to enhance their information systems and operations. The role involves providing Level 1 and Level 2 support, managing Active Directory tasks, troubleshooting networking issues, and ensuring the timely completion of support requests.

Manufacturing

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provides Level 1 support for users that includes, but is not limited to, the following:

Desktop/laptop imaging, setup, and troubleshooting

Printer setup and troubleshooting

Messaging support

Mobile device support and troubleshooting (includes tablets and mobile phones)

VoIP phone system support and troubleshooting

Provides Level 2 support for users that includes, but is not limited to, troubleshooting and resolving issues related to:

Management of Active Directory (AD) tasks, including the creation of secure groups, troubleshooting of Group Policy issues (e.g., printer deployment), and management of Domain Trust Relationships

Virtual Local Area Network (VLAN) connectivity issues

Multifactor Authentication (MFA) issues

Networking support (i.e., DHCP, DNS, access control lists, etc.)

Ensures the timely completion of all assigned Requests for Support submitted through the IT department’s ticketing system, as well as the documentation of all action steps taken to resolve the request

Deploys patch updates for Windows Server infrastructure using Group Policy and Windows Server Update Services (WSUS)

Creates and audits security policies for IT systems. Maintains awareness of changes in security practices and new threats

Maintains and configures wireless handheld scanning devices

Documents processes for repeatability and consistency

Leads Contec IT projects involving internal and external resources. Ensures accountability and timely delivery across all contributors

Maintains relationships with third party IT vendors. Ensures accurate documentation of services rendered and any related communications

Participates and works within ISO 9001 quality standards guidelines in accordance with Contec’s quality goals

Others may be assigned

Qualification

Active DirectoryNetworking supportMicrosoft Operating SystemsMobile device supportIT FrameworksTech SavvyCommunicates & Listens EffectivelyAction-OrientedApproachabilityProblem SolvingTime Management

Required

Associates' degree in Information Technology or related fields preferred; one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience

Demonstrated knowledge and working experience in the following areas is required: General PC imaging and troubleshooting

Demonstrated knowledge and working experience in the following areas is required: Microsoft PC and Server Operating Systems

Demonstrated knowledge and working experience in the following areas is required: Microsoft Office suites and Office 365

Demonstrated knowledge and working experience in the following areas is required: Mobile devices including IOS and Android based systems

Demonstrated knowledge and working experience in the following areas is required: IT Frameworks (i.e., COBIT, ITIL, CIS, etc.)

Demonstrated knowledge and working experience in the following areas is required: Wired and wireless network systems and protocols (i.e., DHCP, DNS, 802.11, 802.1q, VLANs Routing, and LACP)

Demonstrated knowledge and working experience in the following areas is required: Active Directory and Group Policies

Demonstrated knowledge and working experience in the following areas is required: AAA and Multifactor Authentication

Preferred

Demonstrated knowledge of networking authentication protocols and working experience in deploying and troubleshooting 802.1x authentication with RADIUS for wired and wireless NAC solutions is a plus

Company

Contec, Inc.

At Contec, we are more than just a manufacturer; we are a trusted partner in maintaining the highest standards of cleanliness and hygiene in mission-critical environments.

Founded in 1988

Spartanburg, South Carolina, USA

501-1000 employees

http://contecinc.com

H1B Sponsorship

Contec, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (4)