Pacific Aviation ยท 3 weeks ago
Airline Customer Service Agent SFO - Chinese/English Speakers
San Francisco, CA
Part-time
Onsite
New Grad, Entry Level
$23.15/hr - $23.15/hrPacific Aviation is hiring bilingual Airline Customer Service Agents to support international airline operations at San Francisco International Airport. The role involves assisting passengers during check-in and boarding, verifying travel documents, and providing customer service in both English and Mandarin or Cantonese.
Professional ServicesService IndustryTicketing
No H1B
Responsibilities
Assist passengers during check-in, boarding, and arrivals
Verify travel documents and process boarding passes accurately
Answer questions and offer directions in both English and Mandarin or Cantonese
Communicate clearly and respectfully with travelers and airline personnel
Support the overall flow of passenger operations within the terminal
Deliver consistent, courteous service under pressure in a dynamic airport setting
Collaborate with team members and supervisors to maintain high service standards
Uphold airline policies and ensure a secure environment for passengers and staff
Qualification
Required
Fluent in English and Mandarin or Cantonese (required)
Strong communication and customer service skills
Computer literacy and accurate data entry
Calm, solution-oriented mindset in high-pressure situations
Physical stamina to stand and walk for extended periods
Willingness to attend 5 days of required computer training
Authorized to work in the United States
Must pass a background check and drug screening
Benefits
Fully Paid Medical, Dental, and Vision Insurance - for you and your dependents
401(k) with company match
Paid Time Off
Paid Training
Uniform Provided
Discounted BART Clipper card or employee parking permit
Referral Bonus
Cell Phone Plan Reimbursement
Company
Pacific Aviation
Pacific Aviation is a provider of airport handling services for finest airlines.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Calvin Ormerod
Recruitment Partner
Company data provided by crunchbase