Uber · 2 days ago
Data Analyst II
Chicago, IL
Full-time
Onsite
Mid Level
$122K/yr - $136K/yr
4+ years expUber is seeking a highly motivated and skilled Data Analyst to join their Customer Experience Analytics team. In this role, you will apply your analytical skills to tackle business questions, drive data-driven decisions, and collaborate cross-functionally to implement solutions that enhance the customer support experience for crashes and claims.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Develop crash and claims support data, including program scorecards and core reporting tools
Define program specific key metrics and data pipelines
Conduct analyses to improve the experience for customers involved in a crash or insurance claim
Drive experimentation and insight generation to quantify the value of support interventions and inform ROI tradeoffs
Partner directly with program teams to translate analytical insights into business decisions
Build scalable data products that enable stakeholders to self-serve insights and act on data
Qualification
Required
4+ years experience in data analytics, data science, or a similar role
BA/BS Degree obtained
Experience in SQL
Experience building dashboards with Tableau, Looker, or similar data visualization tools
Preferred
Background working with customer support, insurance, or claims data
High technical proficiency in common analytics & reporting tools (e.g., Tableau, Google Data Studio, Google Sheets/Excel)
Experience in Python
Experience working with customer support or customer insights
Advanced data analysis skills leading to actionable recommendations
Experience in leading high-visibility projects and influencing others in a cross-functional team environment
Excellent communication skills, with the ability to present complex data insights to both technical and non-technical audiences
Strong sense of ownership and accountability
Curious, self-directed, and impact-driven-you chase high-impact problems to deliver solutions
Comfortable with ambiguity and switching contexts in a fast-moving environment
Experience in communicating with and presenting to senior leader
Strong storytelling ability: Distilling exciting and hard-to-find insights into a compelling, concise data story
Comfort in working with ambiguity in a fast-paced environment
Experience in data extraction, wrangling, and building pipelines
Strong analytical and problem-solving mindset
Highly self-motivated, proactive, and able to drive projects independently
Excellent communication and interpersonal skills
Detail-oriented mindset, with a focus on accuracy, efficiency, and process standardization
Benefits
Participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-08
2026-01-08
The Philadelphia Inquirer
2026-01-08
Company data provided by crunchbase