Resort Operations Host - Experiences Z2 - PT jobs in United States
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Merlin Entertainments · 2 days ago

Resort Operations Host - Experiences Z2 - PT

positionWinter Haven, FL
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$14/hr - $14/hr

Merlin Entertainments is focused on delivering exceptional experiences across their resort. The Resort Operations Host plays a key role in supporting various operations, ensuring outstanding guest service and engagement throughout the resort.

Digital EntertainmentLeisureMedia and EntertainmentTourism

Responsibilities

Work across a variety of resort zones, supporting smooth daily operations and outstanding guest service
Welcome guests at entrances, manage ticket scanning and admissions, and ensure efficient guest flow
Support retail operations, including processing sales, handling inventory, preventing loss, and identifying upselling opportunities
Assist with shows, educational classes, and interactive experiences—helping prepare venues and engage guests
Complete opening and closing procedures in line with operational standards
Liaise with leadership teams to help resolve guest concerns and ensure a seamless resort-wide experience
Adapt to different roles as needed, collaborating with your team to enhance every guest’s visit

Qualification

Guest-facing experienceBasic math skillsComputer skillsCommunication skillsTeamwork

Preferred

Previous experience in a guest-facing role (theme park, attraction, retail, or hospitality experience is a plus)
Friendly, confident communicator who enjoys working as part of a team
Basic math and computer skills
Flexible availability, including evenings, weekends, and holidays, to support resort operations

Company

Merlin Entertainments

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Merlin Entertainments is the largest European entertainments company operating in Europe. It is a sub-organization of Blackstone Group.
dateFounded in 1999
location
Poole, Dorset, GBR
people-size10001+ employees
web-link
https://www.merlinentertainments.biz

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
CVC Capital Partners
2019-06-28Acquired
2013-11-13IPO
2010-06-24Private Equity

Leadership Team

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Fiona Eastwood
Chief Executive Officer
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Graeme Johnson
Global VP, Talent & Development
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Recent News

GlobeNewswire
Delivering magic behind the scenes, OCS and Merlin Entertainments agree five-year Integrated FM partnership across top UK attractions.
2025-12-18
EIN Presswire
Amusement Parks Market 2025 Trends: Expected to Grow at a CAGR of 6.8% from 2024 to 2034, Claims AMR
2025-12-04
The Orlando Sentinel
Universal, Orlando leave mark on 2025 theme-park influencer list
2025-11-27
Company data provided by crunchbase