Alliance Tech by Cvent (no longer active) · 1 day ago
Client Success Manager
Chesterfield, MO
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $85K/yr
5+ years expAlliance Tech is a nationally recognized Managed Service Provider dedicated to empowering organizations with innovative technology solutions. The Client Success Manager will own the client relationship, ensuring clients derive ongoing value from their technology investments while aligning IT strategy with business goals and advocating for best practices.
Event ManagementInformation TechnologySoftware
Responsibilities
Serve as the primary point of contact and relationship owner for assigned clients
Manage the client onboarding experience from contract execution through operational handoff
Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions
Work with clients on: IT roadmaps, Budgeting and forecasting, Asset lifecycle management, Security and compliance alignment
Act as the liaison between clients and internal teams to ensure business-IT alignment
Proactively manage client escalations and advocate for timely resolution
Monitor client health, satisfaction, and engagement metrics
Identify at-risk clients and contribute to corrective action (“Handle with Care”) plans
Manage contract renewals, pricing adjustments, and scope changes
Identify opportunities for service improvements or solution alignment that enhance client outcomes
Maintain accurate documentation, approvals, and administrative follow-through
Qualification
Required
5+ years in client success, account management, or consultative client-facing roles
Experience in an MSP, IT consulting, or technology services environment strongly preferred
Familiarity with PSA/CRM tools such as ConnectWise preferred
Working knowledge of IT infrastructure and cloud services, with the ability to translate technical concepts into business language
Proven ability to build trusted relationships with SMB and executive-level stakeholders
Strong written, verbal, and presentation skills
Experience leading business reviews, planning discussions, and executive conversations
Confident handling escalations, conflict, and complex client situations
Organized, detail-oriented, and comfortable managing multiple clients simultaneously
Bachelor's degree in Business, Communications, IT, or related field preferred (or equivalent experience)
Ability to Commute: Chesterfield, MO 63005 (Required)
Ability to Relocate: Chesterfield, MO 63005: Relocate before starting work (Required)
Preferred
Experience in an MSP, IT consulting, or technology services environment strongly preferred
Familiarity with PSA/CRM tools such as ConnectWise preferred
Bachelor's degree in Business, Communications, IT, or related field preferred (or equivalent experience)
IT: 7 years (Preferred)
Benefits
Health, dental, and vision insurance.
Retirement Plan with company match.
Paid time off.
Professional development and certification support.
Flexible schedule.
Company
Alliance Tech by Cvent (no longer active)
In November 2016, AllianceTech was acquired by Cvent.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase