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ENGEL · 1 week ago

Field Service Technician - Atlanta, GA

Atlanta, GA

Full-time

Hybrid

Senior Level

5+ years exp

ENGEL is a global leader in the manufacture of plastics processing machines, and they are seeking a Field Service Technician to join their Service Department. The role involves troubleshooting and repairing injection molding machines, providing customer training and support, and managing customer issues effectively.

AutomotiveIndustrialIndustrial AutomationIndustrial ManufacturingMachinery ManufacturingManufacturingPlastics and Rubber Manufacturing

Responsibilities

Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations

Performs all safety checks on equipment

Educates customers on equipment and instructs on proper operation

Manages resolution of customer issues, including order and installation of replacements parts as necessary

Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required

Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems

Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field

Provides written reports on a regular basis to the Service Manager

Qualification

Injection molding troubleshootingElectrical systems troubleshootingMechanical systems troubleshootingMicroprocessor programmingCustomer trainingTactDiplomacyENGEL machinesCommunicationTeam playerProblem-solving ability

Required

High School Diploma Required

5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems

Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees

Knowledge and understanding of injection molding process

Ability to troubleshoot problems systematically

Knowledge of microprocessor programming

Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials

Excellent communication and interpersonal skills and strong customer service orientation

Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers

Dedicated team player with a positive attitude

Must have a valid Passport, driver's license in good standing that includes REAL-ID

Preferred

Associate's or Bachelor's degree

Familiarity with ENGEL machines and robots

Benefits

Health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)

401k with match

Over 3 weeks’ PTO

Personal time off

Employer paid life insurance

Long and short term disability

Comprehensive vehicle program (monthly stipend + mileage reimbursement)

$75 per diem

Tool reimbursement

Cell phone

Laptop

Occasional voluntary travel on weekends

Health, dental, LTD and life insurance

401k with match

Contribution to HSA

Dependent and Health FSA

Vacation pay

Holiday pay

Company

ENGEL

Our world is about plastics, the material of the future: We are one of the global leaders in the production of injection moulding machines and their automation.

Founded in 1945

Schwertberg, Oberosterreich, AUT

5001-10000 employees