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FirstService Residential · 1 day ago

Front Desk/Concierge

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$28/hr - $32/hr

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Resident Relations Specialist/Front Desk will support front desk operations at a luxury mid-rise condominium, providing customer service, monitoring access control, and performing administrative tasks.

Property ManagementReal Estate

Responsibilities

Provides a warm welcome to residents and guests

Announce all guests to resident for access

Direct guest(s) to resident’s unit

Responds to resident’s request in a professional manner

Responds to emergency situations in a timely and efficient manner

Monitors and controls access to the building including camera system

Maintains daily log, records and forms using BuildingLink

Maintains resident records and forms in FirstService Residential Connect

Resolves and follows-up on all complaints/issues

Provides general concierge services (Reservations, Directions, Computer Printing)

Performs assigned administrative clerical, word and excel document work

Helps maintain a safe and secure environment throughout the building

Walks the building premises as directed for monitoring purposes

Follows safety procedures and maintains a safe work environment

Consistent and regular attendance required

Has the ability to understand and complete all required forms

Occasional overtime may be required

Must have the ability to work extended/flexible hours, weekends

Attend and participate in designated meetings or functions as requested by the General Manager

Responds and documents resident concerns and complaints in a timely manner before escalation to management

Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservation set-up, interfacing with residents, and other duties as assigned

Answers calls/emails from residents, provides assistance and follow-up, as appropriate

Understands community guidelines and refers to governing document resources

Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team member

May be assigned other duties by the Assistant General Manager