Greystar (International) · 2 weeks ago
Performance Specialist
City Office Houston, Houston, TX
Full-time
Onsite
Entry, Mid LevelGreystar is a leading global real estate platform specializing in property management, investment management, development, and construction services. The Performance Specialist is responsible for driving operational excellence by analyzing performance metrics and strategizing coaching and training initiatives to enhance leasing and customer service efforts.
Real Estate
Responsibilities
Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities
Develop performance agendas for site visits, focusing on leasing and customer service
Create leasing action plans with clear accountability and due dates
Maintain and manage conversion tracking spreadsheets
Assist in planning and executing marketing and retention events
Schedule and coordinate performance visits, including sending calendar invites
Evaluate lead management practices, including email response time/ etiquette and phone call quality via LM Systems
Create coaching plans based on on-site observations to support leasing training
Collaborate with the Sr. Manager to develop training reviews for lead management, leasing, and customer service
Update and distribute the Broadstone Weekly Report
Analyze shopping reports and develop action plans when performance gaps are identified
Review and coach teams on DARs (Daily Activity Report) as needed
Organize and participate in 'Kick Off' meetings for new initiatives or properties
Monitor Kingsley and Reputation platform scores and develop customer service action plans when targets are not met
Shadow team members on phone, email, and in-person interactions to evaluate sales performance and create coaching plans
Conduct on-site reviews of lead management systems and scores, offering strategies to improve performance
Review action plans with Community Managers and gather insights on additional performance challenges
Hold weekly meetings with the Sr. Manager to plan ahead and address any emerging challenges
Facilitate coaching sessions through site visits, virtual meetings, and regional workshops (e.g., Leasing, ACM/CM meetings, New Hire training, Roundtables)
Participate in meetings with Regional Property Managers to discuss property-specific training needs
Qualification
Required
Ability to analyze performance metrics and identify needs
Experience in strategizing coaching and training initiatives
Proficiency in reviewing Weekly Operations Reports (WOR) to assess trends
Capability to develop performance agendas for site visits
Skill in creating leasing action plans with clear accountability and due dates
Experience in maintaining and managing conversion tracking spreadsheets
Ability to assist in planning and executing marketing and retention events
Skill in scheduling and coordinating performance visits
Experience in evaluating lead management practices
Ability to create coaching plans based on on-site observations
Experience in collaborating with management to develop training reviews
Skill in updating and distributing performance reports
Ability to analyze shopping reports and develop action plans
Experience in reviewing and coaching teams on Daily Activity Reports (DARs)
Capability to organize and participate in meetings for new initiatives
Skill in monitoring customer service platform scores and developing action plans
Experience in shadowing team members to evaluate sales performance
Ability to conduct on-site reviews of lead management systems
Experience in reviewing action plans with Community Managers
Capability to hold weekly meetings with management to address challenges
Skill in facilitating coaching sessions through various formats
Experience in participating in meetings with Regional Property Managers
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
H1B Sponsorship
Greystar (International) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase