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Merlin Entertainments · 1 day ago

Resort Operation Host - Attractions Zone 1

Winter Haven, FL

Part-time

Onsite

New Grad, Entry Level

$14/hr - $14/hr

Merlin Entertainments is seeking a Resort Operations Host - Attractions at LEGOLAND Florida Resort. In this role, you'll ensure the safe and efficient operation of rides and attractions while providing excellent customer service to create memorable experiences for guests.

Digital EntertainmentLeisureMedia and EntertainmentTourism

Responsibilities

You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values

After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences

Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures

Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience

Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment

Performs opening and closing routines as defined by the operating procedures

Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team

Liaison leadership team to resolve any resort wide guest issues

Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements

Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation

Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces

Exposed to wet and/or humid conditions

Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests

Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures

Hearing sufficient to communicate with individuals in person and via device