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CVS Health · 1 day ago

Senior Content Designer

Columbus, OH

Full-time

Onsite

Senior Level

$54K/yr - $146K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Senior Content Designer will work at the intersection of content and design, collaborating with various stakeholders to create compelling user experiences and mentor junior colleagues.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content

Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction

Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards

Challenge the status quo and know when to advocate for new design patterns versus relying on old systems

Drive collaboration with designers, product managers and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey

Lead other content designers in developing user stories and providing guidance on priorities

Take part in crits and own content reviews and iterations across stakeholders from product to legal

Qualification

FigmaUX DesignHuman-Centered DesignAgile practicesContent Management SystemsCompetitive AnalysisContent FrameworksUX ResearchCollaborationMentoring

Required

Extensive experience with design software (Figma, Airtable, Miro)

Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering)

Experience in working with and improving business requirements

Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate

Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping

Knows when to collaborate and compromise and when to be the voice for the user and stand up for what's right

Preferred

5+ years experience in UX writing, UX Design or Content Design

2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira)

2+ years experience in web and app experiences

2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers

2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro

Experience with writing for health behavior change

Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.)

Knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful or similar

Portfolio should include work on digital products and/or services, service design or human-centered designs

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Paid time off

Flexible work schedules

Family leave

Dependent care resources

Colleague assistance programs

Tuition assistance

Retiree medical access